Thoughts On The Wells Fargo Senate Hearings

I just spent some time on Youtube watching Wells Fargo CEO John Stumpf testify before the Senate Banking Committee on the whole Wells Fargo banking scandal that’s hit the news lately. For those of you who haven’t been following, I’ll go over it real quick. Mega-bank Wells Fargo is seen as a model of bank […]

Wells Fargo Fires 5,300 For Opening Fake Accounts

For those of you who’ve been following the financial news lately, you probably know that there’s some unpleasantness going on in the wonderful world of retail banking. Wells Fargo, one of the largest banks in the United States, recently announced that it has fired 5,300 employees for opening fake accounts. 1.5 million accounts were opened by […]

Follow Up On My Previous Article: The Guy Came Back!

Maybe The Bank Is Out To Get Me Personally??? So in my last article, I sat you all down and reminded y’all that the bank isn’t out to get you personally no matter how things may seem. While bank errors do occur, those fees and bounced checks are usually the result of something you did. Check the […]

A Quick Word On Christina Grimmie And The Orlando Shooting

There’s not a whole lot for me to say here. As you all know, retail banking and customer service are sort of my topics. This is not exactly a political blog. But I–like everyone else–am still reeling in shock from the wave of tragic violence that hit Orlando, FL this past weekend. It really wasn’t […]

Dealing With The Google Law Professors

You know why I’m glad I have coworkers? So I can get a break from customers like this. Let me set the scene for you: It’s the middle of the afternoon, the bank filled with people who apparently don’t have day jobs, a customer at my desk and part of my mind wondering when I’m […]

(A Belated) Happy Easter!

In the spirit of this holiest of holidays, I just want to wish everyone a Happy National Stay Home From Work Day! I have a three day weekend and am as happy as I will be until it ends and I have to drag myself into work. Oh, I also understand that today is Easter […]

Why Is Everything In Retail Banking A F***ing Problem!?

What A F***ing Miserable Day What is it with retail banking!? Why is everything in retail banking a f***ing problem!? Literally, everything has to be a f***ing problem! I don’t get it! It’s like you can’t take a goddamned s*** without running afoul of some nonsensical regulation or having your hard work come back on […]

What Is A Mortgage, Really, And How Do I Get One?

Alright, my loyal ARBonauts, I have to run out. I’ve left Bryan of Just One More Year in charge, and he’s going to talk to you guys about the mortgage process. I expect everyone to give him your undivided attention and show him the same respect you would show me. Okay, who threw that!? Thanks […]