Customer Experience And Retail Banking: Why Banks Need To Enter The Modern World

What comes to mind when you think of “the customer experience”? A trip to a branch/store/restaurant? How happy/unhappy a customer was with their product? Or for my fellow retail workers, do we even care? No shame in not caring, despite what the supposed Internet customer advocates will tell you. Well, in my recent article “How […]

Looking For Career Advice: Feeling Trapped And Confused In A Retail Banking Job

I Don’t Want This Retail Banking Job Anymore! Today’s blog post isn’t intended to be me complaining about my job, but me reaching out to the vast Angry Retail Banker community for help and advice. Because my career is currently at an impasse and I don’t have a clue where to go. I’ve been in […]

Thoughts On The Wells Fargo Senate Hearings

I just spent some time on Youtube watching Wells Fargo CEO John Stumpf testify before the Senate Banking Committee on the whole Wells Fargo banking scandal that’s hit the news lately. For those of you who haven’t been following, I’ll go over it real quick. Mega-bank Wells Fargo is seen as a model of bank […]

Wells Fargo Fires 5,300 For Opening Fake Accounts

For those of you who’ve been following the financial news lately, you probably know that there’s some unpleasantness going on in the wonderful world of retail banking. Wells Fargo, one of the largest banks in the United States, recently announced that it has fired 5,300 employees for opening fake accounts. 1.5 million accounts were opened by […]

Why Is Everything In Retail Banking A F***ing Problem!?

What A F***ing Miserable Day What is it with retail banking!? Why is everything in retail banking a f***ing problem!? Literally, everything has to be a f***ing problem! I don’t get it! It’s like you can’t take a goddamned s*** without running afoul of some nonsensical regulation or having your hard work come back on […]

Bank Mystery Shopping Is Going To Make Me Scream!

Scream It From The Mountaintop! So I was told recently by one of my coworkers that what I really need to do is scream from a mountaintop. Which is part of the reason I have this blog, actually. It’s a digital mountaintop. And I’m shouting with my fingers on this keyboard. But what am I […]

Salary Negotiations Have Gone Awry: Am I The Bad Guy Here?

So as I mentioned earlier, I got promoted late last month to a licensed banker. And as I mentioned, I wasn’t too happy. But I decided to take the promotion. I figured that either way, I was making the wrong decision (I make chronically bad life decisions), so might as well make the leap and […]

Hey Banks, Train Your Call Staff!

Sorry in advance if I don’t have any links pointing to research or media articles depicting bank-related statistics and the like. And sorry in advance to all the competent members of the banks’ contact center staff teams. Those of you who know your jobs and work hard to earn your paychecks and assist customers, I […]

The Right To Choose………The Order Your Money Is Debited

We Should All Be Pro-Choice In my previous post, I talked about how ridiculous it is that people believe that they shouldn’t have to pay any fees for any sort of service simply by virtue of existing (the day before this writing, a man told me he shouldn’t have to pay hundreds of dollars of […]