Customer Experience And Retail Banking: Why Banks Need To Enter The Modern World

What comes to mind when you think of “the customer experience”? A trip to a branch/store/restaurant? How happy/unhappy a customer was with their product? Or for my fellow retail workers, do we even care? No shame in not caring, despite what the supposed Internet customer advocates will tell you. Well, in my recent article “How […]

A Reminder That I Need To Retire Early

For the millions of followers of my Twitter account, it’s known that I was sick not too long ago for a week. I’m actually still recovering from being sick. I had some kind of sinus infection or something like that. It started with a severe sore throat on Sunday night, and afterwards developed into headaches, coughing fits, and […]