Customer Experience And Retail Banking: Why Banks Need To Enter The Modern World

What comes to mind when you think of “the customer experience”? A trip to a branch/store/restaurant? How happy/unhappy a customer was with their product? Or for my fellow retail workers, do we even care? No shame in not caring, despite what the supposed Internet customer advocates will tell you. Well, in my recent article “How […]

Bank Mystery Shopping Is Going To Make Me Scream!

Scream It From The Mountaintop! So I was told recently by one of my coworkers that what I really need to do is scream from a mountaintop. Which is part of the reason I have this blog, actually. It’s a digital mountaintop. And I’m shouting with my fingers on this keyboard. But what am I […]