Banks Need To Get Their Priorities Straight!

I’m going to try to keep this article short and sweet, but it needs to be said that banks need to get their priorities straight. Especially when it comes to the branches and what we’re all supposed to be doing there. And the problems here that I am talking about are not the fault of […]

Customer Experience And Retail Banking: Why Banks Need To Enter The Modern World

What comes to mind when you think of “the customer experience”? A trip to a branch/store/restaurant? How happy/unhappy a customer was with their product? Or for my fellow retail workers, do we even care? No shame in not caring, despite what the supposed Internet customer advocates will tell you. Well, in my recent article “How […]