The Age Of Entitlement: Which Generation Produces The Most Entitled Customers?

“Hello, I’d like to deposit this check into my account,” said the customer. He looked to be middle aged, probably in his late forties or early fifties. He handed me the check and his deposit ticket, name and account number fully filled out. “Thank you,” I said, accepting the items from him. I keyed in […]

Is This A Form Of LEGAL Identity Theft?

Folks, in my ten years of banking, I thought I had seen it all. Well, except for a robbery or actual fistfight (knock on wood). I’ve seen people pee in the parking lot, on tellers’ cars, and in managers’ offices. We’ve had people escorted out of the bank in handcuffs for committing check fraud, and […]

Two Customers, Two Rounds Of Utter Stupidity

When you work in retail, you know you are going to get the occasional stupid customer. But sometimes, in retail banking, you can meet people so utterly stupid that you wonder if they ever forget to breathe. Customers can be known for their utter stupidity sometimes. Some people say “There are no stupid questions”, but […]

Follow Up On My Previous Article: The Guy Came Back!

Maybe The Bank Is Out To Get Me Personally??? So in my last article, I sat you all down and reminded y’all that the bank isn’t out to get you personally no matter how things may seem. While bank errors¬†do¬†occur, those fees and bounced checks are usually the result of something you did. Check the […]

Dealing With The Google Law Professors

You know why I’m glad I have coworkers? So I can get a break from customers like this. Let me set the scene for you: It’s the middle of the afternoon, the bank filled with people who apparently don’t have day jobs, a customer at my desk and part of my mind wondering when I’m […]

Why Is Everything In Retail Banking A F***ing Problem!?

What A F***ing Miserable Day What is it with retail banking!? Why is everything in retail banking a f***ing problem!? Literally, everything has to be a f***ing problem! I don’t get it! It’s like you can’t take a goddamned s*** without running afoul of some nonsensical regulation or having your hard work come back on […]

Yanking My Chain!? I’ll Choke You With It!

As you can tell from that title, I’m slightly miffed. Though I guess that’s normal. Being perpetually pissed off is sort of my shtick. So what am I pissed off about today? Is it the banking culture as I described in my post about the reminder that I need to retire early, or is it […]

Another Day, Another Idiot

You know the saying “Another day, another dollar”? Well, when you work in retail customer service, the expression gets modified to “another day, another idiot”. It’s hard for those who don’t work with the general public to fathom how miserable it can be to work with people. After all, popular culture tends to portray retail […]