The Age Of Entitlement: Which Generation Produces The Most Entitled Customers?

“Hello, I’d like to deposit this check into my account,” said the customer. He looked to be middle aged, probably in his late forties or early fifties. He handed me the check and his deposit ticket, name and account number fully filled out. “Thank you,” I said, accepting the items from him. I keyed in […]

The Nonsense of Fee Refunds

Everyday, I have to deal with the nonsense of fee refunds and fee waivers. Whether it’s a person demanding that they get a free bank check or someone who thinks that the account they opened two months ago shouldn’t have been charged a maintenance fee despite being perpetually below the minimum balance, I cringe every […]